Q: How can NOCO save me money on my electricity?
A: There are two ways in which NOCO saves clients money on their electricity: First, NOCO Electric customers are exempt from the sales tax on the delivery portion of their bill and save the Gross Receipts Tax on the commodity portion of their bill. Second, NOCO is not a regulated utility with a rigid electricity purchase formula and a guaranteed profit margin. Accordingly we are free to buy electricity smarter than the utility and we operate on a substantially lower margin than the utility. Switch and Save!
Q:
What is an ESCO?
A: An ESCO is an Energy Service Company – a company (other than your utility) that is approved to purchase and sell electricity for your home.
Q:
What is the PSC?
A: The New York State Public Service Commission (PSC) is charged with monitoring the deregulated energy markets like natural gas and electricity.
Q:
How is NOCO involved with Electricity?
A: NOCO supplies electricity to residential and commercial customers in the National Grid, NYSEG, and RG&E territories of New York State.
Q:
How will my utility know I’ve enrolled with NOCO?
A: We take care of all the details and notify your utility of your enrollment. Switching is easy and it’s FREE!
Q: How much can I save by switching to NOCO Energy Corp.?
A: Every home is a little different. Your savings are influenced by the time of year, the size of your home, and the energy markets – though everyone is guaranteed to save the sales tax on the delivery portion of their bill, and the gross receipt tax on the commodity portion of their bill. Plus, with NOCO's Market Price, you are GUARANTEED to save money versus the utility's variable price – every month!
Q: How am I billed?
A: Your utility will continue to bill you each month. The bill will identify NOCO as your electricity supply company. You still only make one payment each month. One bill – One payment!
Q: What if I have a problem with my electric service?
A: Your utility owns and maintains the electric lines and is responsible for emergency service. In case of emergency or if you have no power, you can reach National Grid at 1-800-892-2345, NYSEG at 1-800-572-1111 or RG&E at 1-800-743-2110.
However, if you have a problem with your furnace or air conditioner, NOCO is the best heating and cooling contractor in Western New York. Just give us a call at 1-800-NOCO-PRO and we’ll be happy to help.
Q: How do I enroll?
A: Switching is easy. Sign up now!
Q: Will there be interruptions in my service?
A: The transition is seamless. We handle all the details of contacting your utility and start providing your electricity at the beginning of the next eligible billing cycle.
Q: Will I still be a customer of my utility?
A: Yes. Your utility is still responsible for the delivery of your electricity, maintenance of electric lines, and reading your meter.
Q: Is there a fee to switch to NOCO or is a security deposit required?
A: No. Switching to NOCO is FREE!
Q: What am I actually paying NOCO for?
A: NOCO only charges for the electricity you use.
Q: Why should I switch to NOCO?
A: Switch and SAVE! When you switch to NOCO you are guaranteed to save the sales tax on the delivery portion of your bill and gross receipts tax on the commodity portion of your bill. Plus, with NOCO's Market Price, you are GUARANTEED to save money versus the utility's variable price – every month! And, you will have the peace of mind knowing you are with Western New York’s most trusted energy provider.
Q: What does it take to enroll?
A: Enrollment is simple and only takes a few minutes. We’ll need your name, contact information and your utility account number. That’s it – you’ll soon be on your way to saving with NOCO. Sign up now!
Q: How long does it take for NOCO to begin providing my electricity after my enrollment is approved?
A: Your utility will notify you of your official start day by mail. The start day is the first scheduled meter read that is at least 15 days AFTER your application date. Remember, you will receive your first bill approximately 30 days after your meter is read.
Q: Are you a qualified supplier and approved by my utility and the Public Service Commission?
A: Yes!
Q: How much experience does your company have in supplying electricity to Residential customers?
A: We started supplying energy to residential customers in 1933 and we started supplying electricity to homes in 2006.
Q: What pricing options are there?
A: Pricing options vary by utility service area. Click here for details.
Q: What is the term of the contract?
A: The Fixed Price and the Hybrid Price purchase options are good for 1 year! The Variable Price purchase option features open enrollment.
Q: Does the price you’ve quoted include all fees and taxes? Do you assess a late payment charge?
A: NOCO’s price is just for the electricity. Your utility adds applicable fees and taxes and will assess a late charge if your account is past 30 days.
Q: Who should I call for billing questions?
A: Your utility will answer most billing questions. You can reach National Grid at 1-800,
NYSEG at 1-800-572-1111 or RG&E at 1-800-743-2110.
Q: Who will read my meter?
A: Your local utility company will continue to read your meter.
Q: Who do I call if I have an emergency?
A: If you have an emergency or if you have no power, call National Grid at 1-800-892-2345,
NYSEG at 1-800-572-1111 or RG&E at 1-800-743-2110.
If your furnace leaves you without heat, contact the NOCO Pros at (800) 662-6776.
Q: Do you have a small business rate?
A: YES! Click here for details.
How do I contact NOCO?
Contact Us By Phone:
Toll-Free: 1-800-662-6776
Local: 1-716-833-6626
Click here to contact us by e-mail.
Visit our offices:
2440 Sheridan Drive
Tonawanda, NY 14150
13613 Main Road
Akron, NY 14001
6804 Main Street
Cherry Creek, NY 14723
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