Heating Oil & Propane FAQ's

 

Q:  Should I choose a Pre-buy or a Fixed price purchase plan?

A:  At NOCO, we offer our home heating oil and propane heat customers a choice of purchase plans.  A Pre-buy price is often the lowest price option, but requires payment up-front.  Choose this option if you have the funds available. A Fixed Price locks in your price throughout the heating season.  The prices are guaranteed not to change and you are protected.  A Fixed Price is often the best choice for most consumers.

Q:  How long will a tank of oil or propane last?

A:   How long a tank of heating fuel will last depends on a great number of variables:   How cold is it outside, is your house set to 65, 70, or 72 degrees, how large and how well insulated is your house and how large is your tank?

An average home with a 275 gallon heating oil tank (250 usable gallons) will use 5-6 gallons per day in January giving the tank approximately 41 days of storage.

An average home with a 500 gallon propane tank (400 usable gallons) will use 7-8 gallons per day in January giving the tank approximately 50 days of storage.

Q:   How can NOCO help me manage my heating bills?

A:    NOCO's EZ Pay Budget program is a simple way to spread the costs of your heating fuel out over 12 months instead of just a few winter months.  Call a friendly customer service specialist for details at (800) 662-6776.

Q:   What are my delivery options for heating oil or propane?

A:    You can choose to have your fuel delivered on an automatic basis, or you can choose to order each delivery yourself - commonly called Will Call delivery. We highly recommend our Automatic Delivery system.  With NOCO Automatic Delivery, there is no need to keep track of your tank level, and we guarantee you will not run out of fuel!  Call a friendly customer service specialist for details at (800) 662-6776.

Q:   How do I know when to order a heating oil or propane delivery?

A:    Place your heating oil order when your tank gauge reads 1⁄4.  Place your propane order when your tank gauge reads 30%. Better yet, let us monitor your tank for you with our Automatic Delivery service.  NOCO Automatic Delivery is FREE and we guarantee you will not run out of fuel!  Call a friendly customer service specialist for details at (800) 662-6776.

Q:   How long after ordering heating oil or home propane can I expect a delivery?

A:    After ordering, please allow 48 hours (not including Saturday and Sunday) for a heating oil or propane delivery. Better yet, let us plan your deliveries with our Automatic Delivery service.  NOCO Automatic Delivery is FREE and we guarantee you will not run out of fuel!  Call a friendly customer service specialist for details at (800) 662-6776.

Q:   Should I use heating oil, kerosene, or a blended product like NOCO's All Weather Supreme?

A:    What product you should use largely depends on where your storage tank is located.  If you tank is in your basement and your basement temperature does not fall below 30 degrees, you should use heating oil. If your storage tank is outdoors or if your basement temperature can fall below 30 degrees you should use kerosene.  Kerosene resists clouding (the oil becomes a sort of gel) down to about 10 degrees. Some homeowners find that NOCO's All Weather Supreme fuel (a blend of heating oil and kerosene) works well - especially if their storage tank does not see temperatures below 0 degrees. 

Call a friendly customer service specialist for details at (800) 662-6776.

Q:   How often should I have NOCO perform a precision tune-up on my furnace or air conditioner?

A:    If your furnaces burns heating oil or kerosene, it is VERY important to have NOCO perform a Precision Tune-up every 12 months.  A heating oil furnace can loose 10% of its efficiency each year it is not tuned up!n If your furnace burns propane or natural gas, it is still important to have an annual Precision Tune-up.  Though a Precision Tune-up improves the efficiency only modestly with a propane or natural gas furnace, it is important to check the operation of the furnace to ensure it is safe to run. 

NOCO should perform a Precision Tune-up on a central air conditioning system each summer.  Since a clogged condensing unit coil can dramatically lower the efficiency of your air conditioner, it is important for NOCO to clean this part and check many others each year. 

Q:   Does NOCO offer a service plan for my furnace or air conditioner?

A:    NOCO has a service plan designed to fit the needs of your family!  Our Total Comfort plans (available for furnaces, boilers and air conditioners) cover nearly every part that can go wrong and provide an annual Precision Tune-up. 

Click here or call a friendly customer service specialist for details at (800) 662-6776.

Q:    Why are energy prices so high?

A:    The short answer is that increasing demand and limited supply have combined to substantially increase the cost of energy around the world. The United States economy continues to grow while the economies of China and India are also expanding rapidly - the entire world requires more and more energy each day. Worldwide crude oil production continues to grow, but nowhere near the rate of growth seen in the 1980s.  In addition, there is limited refining capacity in the United States and current environmental laws make it very difficult to build new refineries. The added uncertainties of catastrophic weather, terrorist activities and unstable Middle Eastern countries all combine to produce volatile energy markets. As long as demand remains strong, and supply remains flat, we can expect continued high prices for energy.

NOCO combats the high energy prices by providing powerful purchase options for heating oil, propane and natural gas.  Find out more by calling a friendly customer service specialist at (800) 662-6776.

Q:    How does heating oil compare to propane and natural gas?

A:    Oil heat has been the least expensive home heating fuel for 7 out of the last 10 years.  With today's volatile energy markets it is difficult to predict how the three home heating fuels (heating oil, propane and natural gas) will compare next year, let alone over the 20 year life of a new furnace. The best advise is to purchase and install the most efficient furnace or boiler available for your current heating fuel.  The money spent on converting to a different heating fuel is often not recovered.

Q:    What is Degree Day monitoring?

A:    Degree Day Monitoring is a method NOCO employs to predict when to make a delivery.  We measure how cold it is outside and calculate when your home will need more heating fuel.  This service is available for customers on Automatic Delivery only. 

Q:    Where can homeowners go for help in paying their heating bills?

A:    The Low-Income Home Energy Assistance Program (HEAP) is a federally funded program that assists eligible households in meeting their home energy needs. Applications are taken at all local departments of social services. For information on where to apply, call 1-800-342-3009.

Q:    How much heating oil, propane, or natural gas will an average home use each year?

A:    How much heating oil, propane or natural gas a home uses depends on a great number of variables:   How cold is it outside, is your house set to 65, 70, or 72 degrees, how large and how well insulated is your house? However, here are some generalities for the average home in Western New York:

Heating Oil: 800-900 gallons
Propane: 800-900 gallons
Natural Gas: 1,200 ccf

Note:  Though we expect each heating fuel to use a different amount of fuel, the heat-content in each total is approximately the same.

 

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