Frequently Asked Questions

What is Friends and Family club?
How do I earn points?
What can I get with the points I earn?
How do I redeem my points for NOCO gift cards?
How do I view my point balance?
Will my points expires?
Who do I contact for help?
How do I sign up for NOCO Friends & Family Club?
When do I use my NOCO Friends & Family Club Card?
How do I know I have received my points & rewards?
What items do I have to purchase to receive points & rewards?
What do I do if the magnetic strip on my card is not working?
What do I do if my card is lost or stolen?
Is my information secure?
How do I update my personal information?

Q: What is Friends & Family Club?
A: The Friends& Family Club is NOCO Express's loyalty program. By using your card inside our stores and at the pump, you will be rewarded points.

Other benefits include:

• Free Merchandise
• Random Rewards
• Member's Only Specials

Q: How do I earn points?
A: With NOCO Friends & Family Club Card you will earn points with every swipe of the card.

• 10 points for every gallon of gasoline
• 20 points for each $1.00 purchased inside the store.
  

Q: What can I get with the points?
A: You can get NOCO Gift Cards with your points.

• 5,000 points = $5.00
• 9,000 points = $10.00
• 18,500 points = $25.00
• 36,000 points = $50.00
• 68,000 points = $100.00

Q: How do I redeem my points for NOCO Gift Cards?
A: Go to any NOCO Express location with your Friends & Family Card. Let our friendly cashier know that you would like to redeem your points.  The cashier will redeem your points and issue you the gift card instantly.

Q: How do I view my point balance?
A: Go to www.noco.com/getcardbalance and log on to view your points

Q: Will my points expire?
A: Points earned on a NOCO Friends & Family Membership Card expire after 9 months of account inactivity.

Q: Who do I contact for help?
A: You can contact Friends & Family Guest Relations at 1 (716) 614-1200.

Q: How do I sign up for NOCO Friends & Family Club?
A: You can sign up at any NOCO Express location or online at noco.com/ff

Q: When do I use my NOCO Friends & Family Club Card?
A: You should use your card every time you make a purchase, inside our stores or at the pump.

Q: Are there any fees or charges for using NOCO Friends & Family Club Card?
A: There is no charge for using your NOCO Friends & Family Club Card. It is completely free!

Q: How do I know I have received my points & rewards?
A: Simply click here to log-in & check your balance.

Q: What items do I have to purchase to receive points & rewards?
A: Any purchase you make using your NOCO Friends & Family Club Card is eligible except Lottery, Lotto, all prepaid items (i.e. phone cards, prepaid Mastercards, etc.), Western Union money orders and transfers, and NOCO Gift Cards.

Q: What do I do if the magnetic strip on my card is not working?
A: Go to any NOCO Express location or call (716) 614-1200. We will help you get another card. Your reward points balance will be transferred to a new card.

Q: What do I do if I my card is lost or stolen?
A: Go to any NOCO Express location or call (716) 614-1200. We will help you get another card.

Q: Is my information secure?
A: The security of your data is very important to us. We do not re-sell or disclose any information. The information you have provided is required to enable us to verify and link your information to your card anyone.

Q: How do I update my personal information?
A: Just click here to log-in and update update your information online, or call (716) 614-1200.