All FAQs


Are there any additional fees for participating in Community Solar?


No.  Your monthly subscription fee is the only cost to participate.

Are there fees for terminating my natural gas and electric agreement?

Commercial Electric, Commercial Natural Gas

If you are a current customer, please reach out to us to discuss your supply arraNatural Gas Electricment.  If you are a new customer, please ask your Energy Advisor to review the terms and conditions of your proposal.  At NOCO, we believe in transparency and service.  We value your business and will work with you to find a solution.

Can I convert my current oil furnace to a natural gas furnace?

Residential Fuels

Yes!  We can even remove the old oil tank.  An hvac specialist can answer all of your questions and give you a free estimate.

Can I get air conditioning if I have a boiler or radiators?


Yes, there are ductless split systems available. Contact us today for a free estimate.

Commonly Used Electric Terms

Residential Electric

Electric Supply Charge: What the customer pays for energy purchased on their behalf in the wholesale market by either the Utility or an Energy Supply Company (ESCO).

Electric Delivery Charge: What the customer pays the utility to have power transported over power lines.

Merchant Function Charge/Retail Access Credit/Backout Credit: Credits given to customers who purchase their electric supply from an alternative supplier.

Load Profile: Data provided by the utility company which is used to shape hourly LBMP prices to come up with a normalized price. It helps accurately reflect a customer’s hourly energy usage.

New York Independent System Operator (NYISO): The organization responsible for the reliable coordination and operation of NY bulk power system as well as the facilitator of the NY wholesale market.

Kilowatt Hour (kWh): The amount of electrical energy actually used over time. For example, 10 100-watt lamps, when on for one hour, consume 1,000 watt-hours or 1 kilowatt-hour.

Megawatt Hour (mWh): 1,000 kWh

Kilowatt (kW): 1,000 watts

Megawatt (mW): 1,000 kW

Capacity: The capability to generate or transmit electrical power, typically measured in megawatts (MW) or kilowatts (KW).

Ancillaries: Services necessary to support the transmission of Energy from Generators to Loads, while maintaining reliable operation of the NYS Power System.

Location Based Marginal Price (LBMP): A pricing methodology under which the price of Energy at each location in the NYS Transmission System is equivalent to the cost to supply the next increment of Load at that location. LBMP is based off the NYISO reference bus (Marcy). Prices vary based on losses and coNatural Gas Electricstion and are grouped into 11 different load zones.

Reference Bus: The location on the NYS Transmission System relative to which all mathematical quantities, including Shift Factors and penalty factors relating to physical operation, will be calculated. The NYPA Marcy 345 kV transmission substation is designated as the Reference Bus.

Losses: The power that is lost when power flows in transmission lines and transformers.

CoNatural Gas Electricstion: The component of the LBMP measured at a location or the Transmission Usage Charge between two locations that is attributable to the cost of transmission CoNatural Gas Electricstion.

Do you have to be home at the time of a delivery?

Residential Fuels, Delivery

If you have an exterior fill pipe, you do not have to be home at the time of delivery. As long as the drivers do not face any obstacles like excessive snow or debris they should be able to deliver your product without needing you to be home.  If you need your furnace relit or your fill pipe is not accessible from the outside then you must be home at the time of the delivery.

Does NOCO Fuels offer a budget billing program?

Residential Fuels, Billing

NOCO does offer a budget billing plan for its residential customers.  Our budget program runs from July-April, with May and June being months of reconciliation.  The budget is calculated by taking the current market price and basing that on your average consumption of the past 2 years.  Budget payments can be paid out of your checking account through EFT or via credit card.  

Does NOCO accept HEAP benefits?

Residential Fuels, Billing

Yes.  Once we have received authorization from your county agency that your application has been approved, we will apply HEAP credits to future deliveries of products for your primary heat source. 

Does NOCO offer furnace and AC cleaning?


Yes.  The cost of preventative maintenance is often less than the cost of one unexpected repair.

Does NOCO provide fuel tanks?

Residential Fuels, Commercial Fuels

NOCO provides propane tanks to credit approved, auto delivery customers.  NOCO charges a tank rental fee on customers using less than 200 gallons per year.  If you own your own propane tank, NOCO will service and deliver propane for you provided the customer has proper documentation of tank ownership.  For more information on tanks call our customer service team at 800-601-6626.

Does NOCO replace thermostats?


Yes. Our qualified service technicians can replace an old thermostat with a new programmable thermostat which can help save money on your heating and cooling costs.

Does NOCO require renters insurance?


While renters insurance is not required, it is highly recommended. Residents' personal belongings are not protected under NOCO's insurance coverage in any way.

How am I billed for supply?

Commercial Electric, Commercial Natural Gas

NOCO offers our commercial accounts a variety of billing and program options -- including customized reporting.  Many of our programs can be billed directly through the utility (allowing for a consolidated invoice).  Some programs require two bills (one from NOCO for supply and one from the utility for delivery).  Please reach out to us to discuss billing options available for your account.

How am I billed?

Residential Electric, Residential Natural Gas, Billing

The utility will continue to bill you each month. The bill will identify NOCO as your energy supply company. You still only make one payment to the utility each month.

How can NOCO save me money on my natural gas & electric?

Residential Electric, Residential Natural Gas

NOCO is not a regulated utility with a mandated energy purchase formula or guaranteed profit margin. We are free to buy natural gas and electricity smarter than the utility and we operate on a substantially lower margin than the utility. Plus, enjoy tariff and fee reductions!

How do I add a second card to my EZ-Pay account/what do I do if I forget my PIN number?

Friends and Family Program, Express Stores

You can contact EZ-Pay directly at (877) 403-2222 and select option 5.

How do I add a second card to my EZ-Pay/ZipLine account?

Friends and Family Program, Express Stores

You can contact EZ-Pay/ZipLine directly at 1-877-403-2222 option 5.

How do I apply for HEAP?

Residential Fuels, Billing

Visit for more information about applying for HEAP and your county's contact information.

How do I contact Friends and Family Customer Service?

Friends and Family Program, Express Stores

(1) Phone 716-614-1320, (2) our mobile app, (3) email, or (4) ask an associate.

How do I enroll?

Residential Electric, Residential Natural Gas

Enrolling is simple.  Simply call us at 1-888-710-6626 or use our easy online wizard to Enroll Now.  Just have your current account number handy!

How do I know how many Friends and Family sweepstake entries I have per month?

Friends and Family Program, Express Stores

You can go to or our NOCO app, you will be able to see your monthly entries.

How do I register my Friends and Family card?

Friends and Family Program, Express Stores

Stop into participating NOCO Express location to receive a card from an associate, go to to register your card and receive fuel discounts, monthly offers, member in-store specials, entries to win prizes and birthday rewards.

How do I rent an apartment from NOCO Rentals?

Real Estate

There are three (3) requirements for renting an apartment from NOCO:

  • A completed and signed application with addresses and phones numbers (include area codes).
  • A security deposit equal to one month's rent and an application fee of $25. An extra $10 will be charged for each additional credit check required. Please note, no application can be processed without the application fee. Application fees are non-refundable.
  • Signed and initialed Lead-Based Paint Form. Federal law requires renters to sign this form in order to rent any apartment built before 1978.

How do I sign up for EZ-Pay/ZipLine?

Friends and Family Program, Express Stores

Simply go to fill out the EZ-Pay Enrollment Application.

How do I sign up for paperless billing?

Residential Fuels, Commercial Fuels, Billing

You have a few options if you would like to take advantage of our paperless billing option.  You can call our customer service line at 1-800-662-6776.  If you have an online account with NOCO or would like to sign up for one, you can chaNatural Gas Electric your billing preferences to Email.  Finally, you can fill out this form and we will update your account.

How do I update my personal information connected to my Friends and Family card?

Friends and Family Program, Express Stores

After you register your card and set up your account with a password, you can sign in anytime to check your entries or update your personal information at You can also update your information on the NOCO App.

How does it lower my electric bill?

Solar, Residential Electric

By participating in a Community Solar Subscription, you earn Solar Credits on your Utility Bill.  The subscription fee NOCO charges is always less than the credits you receive.

How does the fuels product get filled into my tank?

Residential Fuels, Delivery

In addition to the tank, a heating oil storage system includes the fill pipe and the vent pipe.  The oil driver connects the hose from the delivery truck to the fill pipe when making a delivery of fuel. 

The vent pipe releases air from the tank as it's filled.  The terminus of the fill pipe and vent pipe are outdoors and near each other.  The National Fire Protection Association (NFPA) requires inside tanks to have a whistle (generally called a vent alarm) that indicates when, during a delivery, the tank reaches its fill point. 

How long does a lighting audit take?

Energy Efficiency

NOCO's Energy Auditor will ask you some basic questions concerning your lighting needs and then he will walk your facility.  The time needed to complete the energy audit depends on the size of your facility (as he will need to count and categorize all the lights).  Typically, the on-site portion of the audit can be completed in 1-2 hours.

How long does it take for NOCO to begin providing my energy after my enrollment is approved?

Residential Electric, Residential Natural Gas

The utility will notify you of your official start day by mail. The start day is the first scheduled meter read that is at least 5 (electric) or 10 (gas) days after your application date. Remember, you will receive your first bill approximately 30 days after your start date.

How many solar credits can I receive?

Solar, Residential Electric

When subscribing to a Community Solar Project, you elect how much energy you want in your allocation.  Your annual allocation cannot exceed your annual usage.  Using a formula established by the Public Service Commission, the utility converts your allocation to the solar credits you receive on your bill.

How many years will the typical heating or cooling unit last?


With proper maintenance and care the equipment should last between 15 and 20 years.

How much can I save by switching to NOCO?

Residential Electric, Residential Natural Gas

Every home is different. Your savings are influenced by time of year, size of your home, and energy markets. Contact us today to see how much you can save.

How often should I chaNatural Gas Electric my system's air filter?


For optimal performance, we recommend changing your filter at least twice per heating/cooling season, but you can chaNatural Gas Electric as often as once per month.

How often should I have my equipment checked?


NOCO recommends a tune-up once per year, usually right before the heating or cooling season begins.  Tune-ups provided by a NOCO professional will help ensure that your heating or cooling system is running in top shape.

How quickly are maintenance orders addressed?

Real Estate

If a service order is called in during normal business hours and the resident has given us permission to enter their apartment, then it typically can be addressed within 24 hours. Non-emergency calls received over the weekend or holidays will be handled the following business day. Residents who wish to be home when work is completed must call to schedule an appointment. To fill out an online service order request, please click here.

How quickly will I see a return on my lighting upgrade investment?

Energy Efficiency

Lighting can account for up to one third of your utility bill.  New energy efficient fixtures reduce heat, improve light, and significantly reduce energy consumption.  Additionally, businesses can achieve a significant reduction in maintenance expenses.  These benefits coupled with available incentives, typically result in projects netting a positive ROI in just 1-3 years.  

How will I know if I am a Friends and Family Sweepstakes Winner?

Friends and Family Program, Express Stores

Winners will be notified by email or phone call from NOCO Express Corporate Office. Monthly winners will be posted in store at all Express locations and published on our website at

How will the utility know I've enrolled with NOCO?

Residential Electric, Residential Natural Gas

We take care of all the details and notify the utility of your enrollment. Switching is easy and it's free!  Once enrolled, you will receive a letter from the utility notifying you of your official start date. After that date, you will begin seeing NOCO listed as your supplier on your utility bill.

If I choose NOCO for my supply, will I receive the same service from the utility?

Commercial Electric, Commercial Natural Gas, Residential Electric, Residential Natural Gas

The utility will continue to safely and reliably deliver your natural gas or electric regardless of which supplier you choose.  Your choice of supplier only affects your rates.  

If I want it to be cooler in one area of the house, can I close the vents in the other rooms or rooms not being used?


We don't recommend this practice. Closing off vents restricts air flow and causes your heater or air conditioner to work harder, increasing the costs of your energy bills.

Is my information secure with EZ-Pay/ZipLine?

Friends and Family Program, Express Stores

The security of your data is very important to us. Your information is not sold or disclosed for any reason. The information you have provided is required to verify and link it to your Friends and Family card.

Is there a limit to how many times I can be entered into the monthly sweepstakes?

Friends and Family Program, Express Stores

NO, there is no limit. The more times you visit and swipe your card, the more entries you receive.

Is there any cancellation fee?

You can cancel at any time, with no cancellation fee by providing 90 days' notice. Remember, you will only be billed for the credits that you received.

Is there snow removal?

Real Estate

Absolutely! All properties are plowed and shoveled on a regular basis during the winter season.

Mighty Taco

Express Stores

Buffalo: 155 Bailey Ave

Nickel City Foods

Express Stores


Depew: 6257 Transit Road

East Amherst: 6011 Transit Road

East Aurora: 495 Main Street

Grand Island: 2024 Grand Island Blvd

Lima: 7334 East Main Street

Lockport: 6233 S. Transit Road

Macedon: 1241 Route 31

Orchard Park: 4169 N. Buffalo Road

Wayland: 2341 Route 63

Williamsville: 6125 Main Street

Questions to ask when comparing proposals?

Residential Electric

Not all contracts and proposals are the same.  It is important to review the contract terms and conditions.  Our NOCO Energy Consultants can help you evalute   

Test Link


Express Stores

Cheektowaga: 4590 Genesee Street

Getzville: 1556 N. French Road

Lancaster: 4221 Walden Ave

Wayland: 2341 Route 63

Tim Hortons

Express Stores

Amherst: 4265 Maple Road

Buffalo: 2058 Delaware Ave and 577 Elmwood Ave

Depew: 1199 French Road

Getzville: 1555 N. French Road

Lackawanna: 2080 Abbott Road and 2530 Hamburg Turnpike

Lancaster: 4221 Walden Ave

Tonawanda: 535 Kenmore Ave

Williamsville: 6125 Main Street


Express Stores

Grand Island: 1898 Whitehaven Blvd

What am I actually paying NOCO for?

Residential Electric, Residential Natural Gas

NOCO costs are only for the natural gas and/or electric you use.

What are NOCO's fuel prices?

Residential Fuels, Commercial Fuels, Billing

Your fuel price is listed on your delivery ticket.  For NOCO's current fuel prices, please call our customer service team at 800-601-6626.

What are current electric market conditions?

Commercial Electric

NYISO Day Ahead Market Settlements 

  Zone A Zone B Zone C
Month 2017 2018 2017 2018 2017 2018
October $20.55 $27.60 $20.18 $26.63 $20.67 $27.45
September $23.64 $30.69 $21.28 $28.51 $21.72 $29.40
August $25.21 $33.84 $22.16 $31.94 $32.87 $34.23
July $31.83 $37.55 $24.77 $30.24 $25.74 $31.54
June $23.98 $30.10 $19.95 $23.94 $20.86 $25.51

Updated: 10/24/2018

View More NYISO Rates

Contact An Energy Advisor

What are our delivery schedules?

Residential Fuels, Commercial Fuels, Delivery

When you place an order it will typically be delivered in 24-48 hours.  Should you have an urgent request, please contact us and we will try our very best to accommodate.

What are the purchase item exclusions to earn sweepstakes entries?

Friends and Family Program, Express Stores

You will not receive a sweepstakes entry on purchases of lotto/lottery tickets, alcohol, tobacco products, or any other purchase that is prohibited by applicable law or regulation.

What are your hours for service?


When your heater or air conditioner breaks down, you want service fast! NOCO provides emergency service 24 hours a day, 7 days a week. Our regular business hours are Monday through Friday, 8 a.m. - 4 p.m.

What do I do if I forget my PIN number?

Friends and Family Program, Express Stores

You can contact EZ-Pay/ZipLine directly at 1-877-403-2222 option 5.

What do I do if I've lost my Friends and Family card?

Friends and Family Program, Express Stores

Stop into participating NOCO Express location and ask the associate for a new Friends and Family card.  Register the new card by following the steps posted here at

What do you mean the utility is giving away money?

Energy Efficiency

The utilities have set aside funding to encourage New York businesses to become more energy efficient. These utility incentives are limited as more and more businesses take advantage of the programs and upgrade their lighting.

What does it take to enroll in natural gas and electric?

Enrollment is simple and only takes a few minutes.  To enroll we need your company name, contact information, utility account number, and authorization.  We'll answer any questions you may have and will help you select a pricing program the suits you.

What food service offerings will be available at Speedway?

Express Questions

Speedway will continue to maintain partnerships with Subway, Charlie the Butcher, Mighty Taco and Tim Hortons.

What happens if I cannot accept the Friends and Family sweepstake item?

Friends and Family Program, Express Stores

There are no substitutions or cash value on sweepstake prizes.

What happens if I run out of my fuel product?

Residential Fuels, Commercial Fuels, Delivery

If you run out of your product call our customer service team at 1-800-662-6776.  If you are an automatic delivery customer, we will deliver your product the same day.  Customers on our will-call delivery plan will receive available delivery options when they call our customer service team. 

What happens if there is an emergency in my apartment after regular business hours?

Real Estate

NOCO defines emergencies as instances where a resident has lost power, heat, water, or if there is flooding in the apartment. NOCO has maintenance staff on call to address these issues. For emergency maintenance, please call 716-614-2247 and select option 2.

What is EZ-Pay/ZipLine?

Friends and Family Program, Express Stores

SAVE on your fuel when you link your checking account to your Friends and Family card and use it to pay for your fuel purchase. Each transaction with EZ-Pay requires a PIN that you choose.

What is a Community Solar Subscription?

Solar, Residential Electric

Supported by New York State, Community Solar Subscriptions are an easy way for New York residents to get the benefits of clean energy without having to install panels or commit to long-term contracts.  You subscribe to a solar project, the solar project generates electricity, the electricity is converted to credits, the credits are applied to your current utility bill, and NOCO charges a subscription fee less than the credits you receive.

What is a Merchant Function Charge?

Commercial Electric, Commercial Natural Gas, Residential Electric, Residential Natural Gas

The utility issues this charge to all customers that are not enrolled with NOCO (or another ESCO) for the administrative costs of obtaining electricity supply.  NOCO customers no loNatural Gas Electricr have to pay this fee!

What is a fuel pre-buy plan?

Residential Fuels, Commercial Fuels, Billing

This is a lock-in program that can help you manage your energy bills.  You purchase your heating fuel in advance of the heating season, at a pre-season price.  NOCO requires a minimum purchase of 500 gallons and that the customer be an automatic delivery customer. 

What is an ESCO?

Residential Electric, Residential Natural Gas

ESCO stands for Energy Service Company - a company other than your utility that is approved to supply natural gas and electric.

What is the PSC?

Residential Electric, Residential Natural Gas

The New York State Public Service Commission (PSC) is charged with monitoring the deregulated energy markets like natural gas and electricity. NOCO is a qualified supplier and approved by the PSC.

What is the difference between automatic delivery and will call?

Residential Fuels, Commercial Fuels, Delivery

Automatic delivery means that NOCO will automatically determine when a customer needs fuel by using degree day monitoring.  The customer does not need to place a call to NOCO for a delivery.  NOCO will automatically deliver fuel on a regular basis.

Will call means that a customer will monitor their own consumption and will call NOCO when a delivery is needed.

What will happen to the Friends and Family loyalty program?

Express Questions

The NOCO Friends and Family program unfortunately will end July 25.

What will happen to the NOCO Express employees?

Express Questions

Customers will continue to see the same friendly faces inside of the storesold as the majority of NOCO Express store employees have been hired by Speedway.

When will NOCO Express begin conversion to Speedway?

Express Questions

The 33 NOCO Express storesold will begin converting to Speedway on July 15 in a multi-store phased approach over an approximately ten-day timeframe. The storesold will temporarily close during the conversions with all rebranded and reopened as Speedway by the end of July.  We will provide more information as it becomes available.

Who can participate?

Solar, Residential Electric

Subscriptions are limited.  Your utility account must be in the same utility territory as an available solar project.  If no project is available, you can elect to be placed on a waiting list.  Customer’s that are currently offsetting their electric with on on-site project are not eligible.  Please contact us for more information

Who do I call if I have an emergency or a problem with my natural gas or electric service?

Residential Electric, Residential Natural Gas

In an emergency, or if you smell gas, you should immediately call local emergency personnel at 911 or your utility at these numbers:

  • National Fuel (800) 444-3130
  • RG&E (800) 743-2110
  • NYSEG (800) 572-1121
  • National Grid Electric (800) 867-5222
  • National Grid Gas (800) 892-2345

Who services my heating or cooling equipment?


NOCO has trained heating and cooling professionals on staff. A qualified professional will come to your home, service your equipment, and clean up when finished.

Who should I call for billing questions?

Residential Electric, Residential Natural Gas, Billing

The utility will answer most billing questions. You can reach the following utilities at these numbers:

  • National Fuel Gas (800) 365-3234
  • RG&E (800) 743-2110
  • NYSEG (800) 572-1111
  • National Grid (800) 642-4272

Why did NOCO sell its Express stores to Speedway?

Express Questions

While this was an extremely difficult decision, we have determined that NOCO’s future in remaining a successful business in Western New York is to turn our focus on our core strengths as an energy distribution company. This was the foundation on which NOCO was founded more than 86 years ago.

Why should I become a registered Friends and Family member?

Friends and Family Program, Express Stores

This is our way of rewarding our most loyal customers with fuel discounts, monthly offers, member in-store specials, entries to win prizes, birthday rewards and other surprises.

Will I still be a customer of the utility?

Residential Electric, Residential Natural Gas

Yes. The utility is still responsible for the delivery of your natural gas and electricity, maintenance of power lines, pipes in the ground, and reading your meter.

Will I still be able to receive gas discounts at the pump?

Express Questions

Any gas discounts or sales will be decided and relayed by Speedway. Speedway offers their own loyalty program. More details will be available in their storesold and online at

Will NOCO request to show my apartment?

Real Estate

Only under exceptional circumstances is this ever requested. We respect your right to privacy and will not be calling to schedule viewings in your apartment.

Will Speedway continue to offer M&T Bank ATMs?

Express Questions

Yes, M&T Bank ATMs will continue to be available.

Will Speedway have a loyalty program?

Express Questions

Speedway offers their own loyalty program. More details will be available in their storesold and online at

Will Speedway offer AAA membership discounts?

Express Questions

No, AAA member discounts will no loNatural Gas Electricr be available at Speedway.

Will my NOCO gift card still be vaild?

Express Questions

Your NOCO gift card will not be accepted as a method of payment at Speedway. Please call Customer Service at (800) 428-4016 to have your balance transferred to a Speedy Cash gift card. Customer Service hours are Monday – Friday 8 am – 5 pm EST. Speedy Cash gift cards can be picked up at any Speedway location.

Will there be interruptions in my service?

Residential Electric, Residential Natural Gas

No, the transition is seamless. We handle all the details of contacting the utility and start providing your energy at the beginning of the next eligible billing cycle.

Will there still be special gas sale days?

Express Questions

No, NOCO gas sale days will end once each individual store is converted to Speedway. Please see for any specials.