Frequently Asked Questions

Friends and Family Program

 

Why should I become a registered Friends and Family member?

This is our way of rewarding our most loyal customers with fuel discounts, monthly offers, member in-store specials, entries to win prizes, birthday rewards and other surprises.

           

How do I register my Friends and Family card?

Stop into participating NOCO Express location to receive a card from an associate, go to www.noco.com/ff to register your card and receive fuel discounts, monthly offers, member in-store specials, entries to win prizes and birthday rewards.

           

How do I contact Friends and Family Customer Service?

(1) Phone 716-614-1320, (2) our mobile app, (3) email FriendsandFamily@noco.com, or (4) ask an associate.  

           

How do I earn entries for prizes?

You will receive one entry when you visit during the month and swipe your registered card at the pump or inside the store. Visit 8 times or more within the month-receive double entries, visit 12 or more times within the month-receive triple entries on each visit till the end of the month.

           

What is EZPay/ZipLine?

SAVE on your fuel when you link your checking account to your Friends and Family card and use it to pay for your fuel purchase. Each transaction with EZPay requires a PIN that you choose.

           

How do I sign up for EZPay/ZipLine?

Simply go tohttps://www.paymentcard.com/secure/retailers/ezpay/ fill out the EZPay Enrollment Application.

           

Is my information secure with EZPay/ZipLine?

The security of your data is very important to us. Your information is not sold or disclose for any reason. The information you have provided is required to verify and link it to your Friends and Family card.

           

What do I do if I forget my PIN number?

You can contact EZPay/ZipLine directly at 1-877-403-2222 option 5.

           

How do I add a second card to my EZPay/ZipLine account?

You can contact EZPay/ZipLine directly at 1-877-403-2222 option 5.

           

My Fuel Discount says 3¢ in the NOCO app but I am signed up for EZPay/Zipline. Am I still getting the 6¢ discount?

YES; the EZPay/Zipline discount is separate so it will not be displayed in the app. After you enter your pin at the pump, the price will drop an extra 3¢ for a total of 6¢ off.

           

Can I register without a Friends and Family card?

YES; Simply go on-line to https://noco.myguestaccount.com/guest/ or download our mobile app. Available on iOS & Android.

           

What do I do if I've lost my Friends and Family card?

Stop into participating NOCO Express location and ask the associate for a new Friends and Family card.  Register the new card by following the steps posted here at https://noco.myguestaccount.com/guest/.

           

How do I update my personal information connected to my Friends and Family card?

Simply go to: https://noco.myguestaccount.com/guest/ or our NOCO app.

           

How will I know if I am a Friends and Family Sweepstake Winner?

Winners will be notified by email or phone call from NOCO Express Corporate Office. Monthly winners will be posted in store at all Express locations and published on our website https://www.noco.com/ffwinners. To view official sweepstake rules, click here.

           

Is there a limit to how many times I can be entered into monthly sweepstakes?

NO, there is no limit. The more times you visit and swipe your card the more entries you receive.

           

How do I know how many Friends and Family sweepstake entries I have per month?

If you log in to your account at https://noco.myguestaccount.com/guest/ or download our NOCO app, you will be able to see your monthly entries.

           

What are the purchase item exclusion to earn sweepstake entries?   

Items excluded to earn sweepstake entries are: Lottery, Lotto, Cigarettes and other Tobacco Products.

           

What happens if I cannot accept the Friends and Family sweepstake item?

There are no substitutions or cash value on sweepstake prizes.

           

How do I receive my Friends and Family free item?

When you swipe your Friends and Family card at the time of purchase; you will be offered your FREE item.

           

How do I redeem my Friends and Family reward?

When you swipe your Friends and Family card at the register; you will see a prompt on the pin pad.

           

How do I learn more about the Terms & Conditions of the Friends and Family program?

https://www.noco.com/ffterms

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