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Locations We Serve

NOCO is proud to service residents of Erie, Niagara, Orleans, Wyoming, Chautauqua, Cattaraugus, Cayuga, Allegany, Livingston, Monroe, Genesee, Ontario, Wayne, Seneca, Steuben, and Yates counties.

Is NOCO servicing my neighborhood?

Ordering & Delivery

Whether you're looking for propane, heating oil, kerosene, or an all weather blend, NOCO has you covered. We offer a reliable supply of fuel products delivered directly to your home.

At NOCO, we are pleased to offer both automatic and will call delivery options.

Automatic Delivery

Don't spend your time worrying about monitoring your tank levels or ordering when you're running low. When you choose automatic delivery, NOCO will schedule your deliveries so you never have to worry about running out of fuel. With automatic delivery you will have peace of mind along with the NOCO "No Run Out" guarantee.

Will Call Delivery

Don't want to commit to automatic deliveries? Our will call option allows you to order when you choose. Please monitor your tank level and call a few days ahead to schedule your delivery.

New to NOCO? Please call us so we can answer your questions and set up your account at (800) 662-6776.

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Programs

Each year, NOCO offers competitive pricing programs tailored to our customers' needs. Contact us for our current low rates.

Fixed Price Program

Your price per gallon is locked in for the entire heating season. As prices chaNatural Gas Electric during the heating season, yours will not. This program is available to credit approved, automatic delivery customers. This program allows you to fix your fuel budget and payment for the entire season.

Pre-Buy Fixed Price

With NOCO's pre-buy program, you can purchase your yearly supply at a discounted price in the beginning of the season and have it delivered throughout the winter. Prepayment and auto delivery is required.

Market Price

Don't want to lock in your price? NOCO's market price chaNatural Gas Electrics with the wholesale markets on a daily basis.

Fuels Offers

Energy Assistance

The Home Energy Assistance Program (HEAP) helps limited income individuals pay the cost of heating their homes.

Please visit the OTDA.NY.GOV for more information on this program.

Billing

NOCO offers convenient billing and payment options, including online account management that put you in control of your bill.

Automatic Payment

Pay your bill automatically without the hassle of check writing, stamps, mailing, and due dates. With direct pay, your monthly bill amount is automatically withdrawn from your account every month. It is a simple and safe way to pay your bill.

Paperless Billing

Don't want to receive a paper statement? Sign up for paperless billing and we'll email you your statement each month! This is a secure way to receive your invoice and help us in our sustainability journey.

Online Payment

Our online account option gives you a simple and secure way to pay your bill and request a delivery.

Budget Billing

We offer a budget billing program that distributes your heating bills over monthly installments. This allows you to enjoy budgeted monthly payments and avoid higher heating bills during the winter season.

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My Account

Propane Safety

If you smell propane or suspect a leak, please leave your house immediately, call 911, and then call NOCO.

Propane safety is a top priority for us at NOCO. By having a qualified service technician inspect and service your propane system, you ensure that your appliances are running as efficiently as possible, saving you money. Share this information with family and friends, to help keep everyone safe.

Download our complete overview of propane safety, to share with your family and friends and help keep everyone safe. As always, if you have any questions, contact us today! (800) 662-6776

Here are some helpful tips to keep you and your family safe when it comes to propane:

Lighting Pilot Lights

If a pilot light repeatedly goes out (or is very difficult to light) there may be a safety problem. Do not try to fix the problem yourself. Call a qualified service technician for help.

Appliance Maintenance

Only a qualified service technician has the training to install, service, and repair your appliances. Don't try to modify or repair valves, regulators, connectors, controls, or other appliance and cylinder/tank parts. Older appliances need to be inspected frequently for cracks or breaks.

Don't Run Out of Gas

Running out of gas can cause serious safety hazards including fire or explosion. In many states, a propane retailer or qualified service technician must perform a leak check of your system before turning on the gas

FAQs

What are NOCO's fuel prices?

Your fuel price is listed on your delivery ticket. For NOCO's current fuel prices, please call our customer service team at 800-601-6626.

What happens if I run out of my fuel product?

If you run out of your product call our customer service team at 1-800-662-6776. If you are an automatic delivery customer, we will deliver your product the same day. Customers on our will-call delivery plan will receive available delivery options when they call our customer service team.

What are our delivery schedules?

When you place an order it will typically be delivered in 24-48 hours. Should you have an urgent request, please contact us and we will try our very best to accommodate.

Do you have to be home at the time of a delivery?

If you have an exterior fill pipe, you do not have to be home at the time of delivery. As long as the drivers do not face any obstacles like excessive snow or debris they should be able to deliver your product without needing you to be home. If you need your furnace relit or your fill pipe is not accessible from the outside then you must be home at the time of the delivery.

How do I apply for HEAP?

Visit http://www.otda.ny.gov/programs/heap for more information about applying for HEAP and your county's contact information.

How do I sign up for paperless billing?

You have a few options if you would like to take advantage of our paperless billing option. You can call our customer service line at 1-800-662-6776. If you have an online account with NOCO or would like to sign up for one, you can chaNatural Gas Electric your billing preferences to Email. Finally, you can fill out this form and we will update your account.

Does NOCO Fuels offer a budget billing program?

NOCO does offer a budget billing plan for its residential customers. Our budget program runs from July-April, with May and June being months of reconciliation. The budget is calculated by taking the current market price and basing that on your average consumption of the past 2 years. Budget payments can be paid out of your checking account through EFT or via credit card.

Does NOCO accept HEAP benefits?

Yes. Once we have received authorization from your county agency that your application has been approved, we will apply HEAP credits to future deliveries of products for your primary heat source.

Does NOCO provide fuel tanks?

NOCO provides propane tanks to credit approved, auto delivery customers. NOCO charges a tank rental fee on customers using less than 200 gallons per year. If you own your own propane tank, NOCO will service and deliver propane for you provided the customer has proper documentation of tank ownership. For more information on tanks call our customer service team at 800-601-6626.

How does the fuels product get filled into my tank?

In addition to the tank, a heating oil storage system includes the fill pipe and the vent pipe. The oil driver connects the hose from the delivery truck to the fill pipe when making a delivery of fuel.

The vent pipe releases air from the tank as it's filled. The terminus of the fill pipe and vent pipe are outdoors and near each other. The National Fire Protection Association (NFPA) requires inside tanks to have a whistle (generally called a vent alarm) that indicates when, during a delivery, the tank reaches its fill point.

What is the difference between automatic delivery and will call?

Automatic delivery means that NOCO will automatically determine when a customer needs fuel by using degree day monitoring. The customer does not need to place a call to NOCO for a delivery. NOCO will automatically deliver fuel on a regular basis.

Will call means that a customer will monitor their own consumption and will call NOCO when a delivery is needed.

What is a fuel pre-buy plan?

This is a lock-in program that can help you manage your energy bills. You purchase your heating fuel in advance of the heating season, at a pre-season price. NOCO requires a minimum purchase of 500 gallons and that the customer be an automatic delivery customer.

Contact Us

1-800-662-6776

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