Heating and Cooling Frequently Asked Questions


Who services my heating or cooling equipment?
How long is the warranty?

How often should I change my system's air filter?
If I want it to be cooler in one area of the house, can I close the vents in the other rooms or rooms not being used?
Can I get air conditioning if I have a boiler or radiators?
How many years does the typical heating or cooling unit last?

Can I increase the energy efficiency of my equipment?
How often should I have my equipment checked?
How much does it cost for an estimate for new equipment?
What are your hours for service?
Can I request a ball park figure on how much a new system costs?
Can I convert my current oil furnace to a natural gas furnace?
Is financing available?
Does NOCO offer furnace and AC cleaning?
Does NOCO replace thermostats?
Are there rebates available?


 

Q: Who services my heating or cooling equipment?
A: NOCO has trained heating and cooling professionals on staff. A respectful NOCO Heating and Cooling Specialist will come to your home, service your equipment, and clean up when finished.

Q: How long is the warranty?
A: We offer a one year parts and labor warranty on your new air conditioner or furnace if you purchase the units from NOCO. Check your manufacturers warranty for further coverage on parts.

Q: How often should I change my system's air filter?
A: For optimal performance, we recommend changing your filter at least once per heating/cooling season, but you can change as often as once per month.

Q: If I want it to be cooler in one area of the house, can I close the vents in the other rooms or rooms not being used?
A: We don't recommend this practice.  Closing off vents restricts air flow and causes your heater or air conditioner to work harder.

Q: Can I get air conditioning if I have a boiler or radiators?
A: Yes, there are ductless split systems available. The technology has been around since the 1970s, but the design has taken a leap forward. They do not require duct work and can even fit in with your décor.  

Q: How many years does the typical heating or cooling unit last?
A: With proper maintenance and care the equipment should last between 15-20 years.

Q: Can I increase the energy efficiency of my equipment?
A: If your system is over 10 years old, replacing the system with a newer more energy efficient unit will most definitely increase efficiency.

Q: How often should I have my equipment checked?
A: NOCO recommends a tune-up once per year, usually right before the heating or cooling season begins.  Tune-ups provided by a NOCO expert will help ensure that your heating or cooling system is running in top shape. 

Q: How much does it cost for an estimate for new equipment?
A: NOCO offers FREE estimates for new heating and cooling equipment installation. Contact us at 1-800-662-6776 for more information!  Be sure to check out our coupon section for more great savings!

Q:  What are your hours for service?
A:  When your heater or air conditioner breaks down, you want service... fast! NOCO provides emergency service 24 hours a day, 7 days a week. Regular business hours are Monday through Friday, 8 a.m. - 4 p.m.

Q:  Can I request a ball park figure on how much a new system costs?
A:   Of course!  You just need to talk to one of our HVAC specialists and answer a few questions about your existing system and your needs. Estimates are free!

Q:  Can I convert my current oil furnace to a natural gas furnace?
A:  Yes!  We can even remove the old oil tank.  An HVAC specialist can answer all of your questions and give you an estimate.   Contact us or call us at 1-800-662-6776 for more information.

Q:  Is financing available?
A:  Yes. We have financing available, call us at 1-800-662-6776 for more information.

Q:  Does NOCO offer furnace and AC cleaning?
A:  Yes.  The cost of preventative maintenance is often less than the cost of one unexpected repair.

Q:  Does NOCO replace thermostats?
A:  Yes. Our qualified service technicians can replace an old thermostat with a new programmable thermostat which can help save money on your heating and cooling costs.

Q: Are there rebates available?
A: Yes, but they change from time to time. Check out our rebate page and contact us or call us for details at 1-800-622-6776.

 

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