Natural Gas & Electric

Frequently Asked Questions


How can NOCO save me money on my natural gas & electric?
What is an ESCO?
What is the PSC?
How will my utility know I've enrolled with NOCO?
How much can I save by switching to NOCO Energy Corp.?
How am I billed?
What if I have a problem with my natural gas service?
How do I enroll?
Will there be interruptions in my service?
Will I still be a customer of the utility?
Is there a fee to switch to NOCO or is a security deposit required?
What am I actually paying NOCO for?
Why should I switch to NOCO?
What does it take to enroll?
How long does it take for NOCO to begin providing my fuel after my enrollment is approved?
Is NOCO a qualified supplier and approved by the utility and the Public Service Commission?
How much experience does your company have in supplying natural gas to Residential customers?
What pricing options are there?
What is the term of the contract?
Does the price you've quoted include all fees and taxes? Do you assess a late payment charge?
Who should I call for billing questions?
Who will read my meter?
Who do I call if I have an emergency?
Do you have a small business rate?
How do I contact NOCO?



Q: How can NOCO save me money on my natural gas & electric?
A: NOCO is not a regulated utility with a mandated natural gas purchase formula and a guaranteed profit margin. Accordingly we are free to buy natural gas smarter than the utility and we operate on a substantially lower margin than the utility. Plus, enjoy substantial tax savings versus the utility! Depending on your county and municipality, you will save the commodity tariff surcharge tax, the delivery sales tax, and the city of Rochester delivery surcharge! You have the power to choose your natural gas utility in New York State. 

Q: What is an ESCO?
A: An ESCO is an Energy Service Company - a company (other than your utility) that is approved to purchase and sell natural gas for your home.

Q: What is the PSC?
A: The New York State Public Service Commission (PSC) is charged with monitoring the deregulated energy markets like natural gas and electricity.

Q: How is NOCO involved with Natural Gas?
A: NOCO supplies natural gas to residential and commercial customers in the National Fuel Gas and RG&E territories of New York State.

Q: How will the utility know I've enrolled with NOCO?
A: We take care of all the details and notify the utility of your enrollment. Switching is easy and it's FREE!

Q: How much can I save by switching to NOCO Energy Corp.?
A: Every home is a little different. Your savings are influenced by the time of year, the size of your home, and the energy markets - and enjoy substantial tax savings versus the utility! Depending on your county and municipality, you will save the commodity tariff surcharge tax, the delivery sales tax, and the city delivery surcharge!

Q: How am I billed?
A: The utility will continue to bill you each month. The bill will identify NOCO as your natural gas supply company. You still only make one payment each month. One bill - One payment!

Q: What if I have a problem with my natural gas service?
A: The utility owns and maintains the gas lines and is responsible for emergency service. In case of emergency or if you smell gas, you can reach National Fuel Gas at 1-800-444-3130 or RG&E at 1-800-743-2110.

However, if you live in Western New York and have a problem with your furnace or air conditioner, NOCO is the best heating and cooling contractor around! Just give us a call at 1-800-NOCO-PRO and we'll be happy to help.

Q: How do I enroll?
A: Switching is easy. Sign up now!

Q: Will there be interruptions in my service?
A: The transition is seamless. We handle all the details of contacting the utility and start providing your natural gas at the beginning of the next eligible billing cycle.

Q: Will I still be a customer of the utility?
A: Yes. The utility is still responsible for the delivery of your natural gas, maintenance of the pipes in the ground, and reading your meter.

Q: Is there a fee to switch to NOCO or is a security deposit required?
A: No. Switching to NOCO is FREE!

Q: What am I actually paying NOCO for?
A: NOCO Natural gas costs are only for the natural gas you use.

Q: Why should I switch to NOCO?
A: Switch and SAVE! Save on taxes and enjoy the peace of mind knowing you are with Western New York's most trusted energy provider.

Q: What does it take to enroll?
A: Enrollment is simple and only takes a few minutes. We'll need your name, contact information and your National Fuel Gas account number or RG&E POD ID number. That's it - you'll soon be on your way to saving with NOCO. Sign up now!

Q: How long does it take for NOCO to begin providing my fuel after my enrollment is approved?
A: The utility will notify you of your official start day by mail. The start day is the first scheduled meter read that is at least 15 days AFTER your application date. Remember, you will receive your first bill approximately 30 days after your meter is read.

Q: Are you a qualified supplier and approved by the utility and the Public Service Commission?
A: Yes!

Q: How much experience does your company have in supplying natural gas to Residential customers?
A: We started supplying energy to residential customers in 1933 and we started supplying natural gas to homes in 2002.

Q: What pricing options are there?
A: We have two pricing options: Market Price and Fixed Price. Click here for details.

Q: What is the term of the contract?
A: The Fixed Price purchase option is good for 1 year! The Variable Price purchase option features open enrollment.

Q: Does the price you've quoted include all fees and taxes? Do you assess a late payment charge?
A: NOCO's price is just for the natural gas. The utility adds applicable fees and taxes and will assess a late charge if your account is past 30 days.

Q: Who should I call for billing questions?
A: The utility will answer most billing questions. You can reach National Fuel Gas at: 1-800-365-3234 or
RG&E at 1-800-743-2110. You can speak to a friendly NOCO Natural Gas Specialist by calling 1-800-662-6776.

Q: Who will read my meter?
A: Your local utility company will continue to read your meter.

Q: Who do I call if I have an emergency?
A: In an emergency, or if you smell gas, you should immediately call your utility (National Fuel at 1-800-444-3130
or RG&E at 1-800-743-2110) and local emergency personnel at 911.

If your furnace leaves you without heat, contact the NOCO Pros at 1-800-662-6776 (Western New York only).

Q: Do you have a small business rate?
A: YES! Click here for details.

How do I contact NOCO?

Contact Us By Phone:
Toll-Free: 1-800-630-6626

Click here to contact us by e-mail.

Visit our offices:

2440 Sheridan Drive
Tonawanda, NY 14150

13613 Main Road
Akron, NY 14001

6804 Main Street
Cherry Creek, NY 14723


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